It involves receiving products, processing them, and then sending orders to customers. When a consumer places an order, the process begins and concludes when they get their order. Nevertheless, O2b Technologies provides ERP for order fulfillment that also handles returns also if a customer decides to send anything back.
Order fulfillment includes receiving, packaging, shipping, and delivering an order to a customer. There is no all-encompassing plan that is effective for every business. Some businesses handle all aspects of fulfillment in-house, while others are so big that some responsibilities must be shared with a third-party logistics (3PL) supplier.
There isn't one fulfillment method that works for all businesses. Finding the best procedure that satisfies your business' requirements and consumer expectations is important, regardless of whether you decide to employ a hybrid warehouse fulfillment model or outsource to a third-party logistics provider. Your fulfillment procedures should be made more efficient in order to maintain client satisfaction and protect your financial position.
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In any case, the arriving inventory has to be counted, checked, and collected to make sure the right quantity and quality were received. SKUs or bar codes on the delivered goods are used for receiving, storing, and later retrieving items from internal storage.
After reaching the fulfillment center, products are inventoried before being either distributed right away or placed in short- or long-term storage. Instead of keeping merchandise for future sales, items should only be kept long enough to assist in the orderly distribution of goods for new sales.
The product picking and packing processes are predetermined by an order processing management system for each freshly received customer order. Order processing may be started automatically in the online market by integrating order management software with the shopping cart on an ecommerce website.
According to instructions on a packing slip, a picking staff or automated warehouse robots choose products from the warehouse. The packing slip includes particular details including a list of item SKUs, product colors and sizes, the number of units, and where the item is located in the warehouse of the distribution center.
A packaging team or automated fulfillment robots choose packing materials to obtain the lowest practicable dimensional weight, which is determined by dividing the package's length, breadth, and height. Optimizing dimensional weight, also known as DIM weight, is crucial to accelerating transit while also possibly reducing shipping costs.
The order is transferred to a shipping hub or transportation channel to be delivered to the customer. The bigger of the two factors—the actual package weight or the dimensional weight—determines the freight chargeable charges for shippers and carriers, including freight lines, airlines, FedEx, UPS, the USPS, and others.
Multiple carriers are frequently used on shipping routes. For instance, FedEx may pick up a shipment at the fulfillment facility that will then be sent by the USPS to the customer's house. These hybrid transportation techniques are used for a variety of reasons.
The first step in the returns processing procedure includes shipping supplies and a return label with the original customer's order. To make sure it's okay to restock the item when a consumer returns a product for an exchange or a refund, the procedure must be properly carried out.
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